UPDATE: Revolut has refunded me, I will update the post with more details soon.
MORE UPDATE: I had filed an official complaint with them, expecting it not to go anywhere, and I just received a reply to that. I don’t know if this post had anything to do with it, I’d like to believe that it didn’t and they were going to rule in my favor anyway, but who knows. They told me that ruling against me was a mistake and that they are taking measures both to not repeat the mistake and to improve the UI with my suggestions. They also offered me one year of premium as a gesture of good will.
Unfortunately, I don’t think I will keep using them, because it has been an extremely stressful four days. The timing was doubly unfortunate because it fell on my birthday, and stressing over theft is not how I wanted to spend the day. I would like to hope that they will improve and that my experience doesn’t befall anyone else, because they’re very convenient otherwise.
Thank you all for your support and comments, I have certainly learnt a lot during this process.
So I’m extremely careful about my financial security, yet I just had over a thousand Euros stolen and Revolut is siding with the thief.
In case you don’t know, Revolut is one of a new generation of banks that are app-only: You open an account with them by downloading the app to your phone and ordering a card from that, they have no physical branches. I’ve been using them since 2016, and I referred many of my friends to use them as well.
I also use them as my main debit card, because I (mistakenly) thought that the immediate notifications and safety limits would keep me safer in case of fraudulent transactions. Instead, they made me less safe. Here’s how: